Built for UK landlords

Every repair.
Every complaint.
Every timestamp.

The property management app that builds your evidence trail automatically, so you're always tribunal-ready.

Get Started → See How It Works
Tracklet
Dashboard
Cases
Properties
Tenancies
Reports
Open Repairs
12
3 urgent
Open Complaints
2
1 awaiting response
Avg Resolution
4.2d
↓ 18% this month
Recent Activity
RP-42B-0018: Boiler not heating
Tenant confirmed repair complete
2 min ago
CP-42B-0003: Noise complaint
Formal response issued
1 hr ago
RP-18A-0041: Leak in bathroom
Appointment confirmed for Thursday
3 hrs ago
Tribunal-Ready Evidence

Your defence starts
before the dispute does.

Every action, every message, every photo. Automatically timestamped, immutable, and exportable as a complete evidence pack.

Timestamped Everything

Every event, including messages, uploads, status changes, and appointments, gets an immutable timestamp that can't be edited or deleted.

One-Click Evidence Packs

Export a complete case file as a PDF with full timeline, communications, and attached photos, ready for tribunal or ombudsman.

Append-Only Audit Trail

Nothing is ever deleted. Corrections are logged alongside originals. Your evidence trail is forensically defensible.

Two Portals, One System

Built for landlords.
Loved by tenants.

Tenants report issues and track progress through their own portal. You manage everything from yours. It all feeds the same evidence trail.

Case Inbox

All repairs and complaints in one place, prioritised by urgency with SLA tracking.

Structured Complaint Response

Guided formal response builder with investigation notes, findings, and ombudsman escalation rights.

Property & Tenancy Management

Add properties, create tenancies, invite tenants, all from your dashboard.

Reports & Exports

Case logs, CSV exports, tenancy history PDFs, and complete evidence pack downloads.

Emergency
RP-42B-0022
No hot water, boiler showing error E119
2h ago
Repair
RP-18A-0041
Leak under kitchen sink
Appointment set
Complaint
CP-42B-0003
Response time to damp issue
Awaiting response
Resolved
RP-42B-0018
Faulty extractor fan in bathroom
Tenant confirmed

Report in Minutes

Step-by-step wizard to report repairs or raise complaints, with photo uploads and emergency guidance.

Track Every Case

See real-time status updates, upcoming appointments, and full timeline for every issue.

Sign-Off Control

Only the tenant can close a case. Dispute a repair? It goes straight back to the landlord with a full record.

Completely Free

Tenants never pay. They get their own portal with invite-only access from their landlord.

Hello, Sarah 👋
42B Elm Road, Manchester, M16 8FT
🔧 Report Repair
📝 Raise Complaint
Repair
RP-42B-0022
Boiler error, engineer visiting Thursday
Ready to sign off
RP-42B-0018
Extractor fan replaced
Getting Started

From signup to fully
protected in minutes.

Choose your plan, create your account, and start building your evidence trail straight away.

Choose Your Plan

Pick monthly or annual billing for your portfolio size.

Pay Securely

Quick checkout via Stripe. Cancel anytime.

Create Your Account

Set up your profile and log in to your dashboard.

Add Properties

Enter your properties and invite your tenants.

You're Protected

Your evidence trail starts building automatically.

How Tracklet Works

From issue reported
to evidence exported.

The full lifecycle of a repair or complaint, tracked end to end without you lifting a finger.

Tenant reports an issue

Your tenant submits a repair or raises a complaint through their portal, with photos and details. Emergency cases are flagged instantly.

New Repair
RP-42B-0022
Boiler showing error E119
2 photos attached
Notification
New repair submitted
42B Elm Road, boiler issue
View case →

You get notified instantly

In-app and email notifications alert you the moment a case is raised. Acknowledge it, book an appointment, or message the tenant directly.

Every message is logged

All communication between you and your tenant is timestamped and stored. No more "he said, she said" disputes. Appointments, updates, and responses are all part of the record.

Timeline
Case acknowledged10:42
Appointment proposed10:45
Tenant confirmed11:03
Engineer visitedThu 14:20
Ready for Sign-off
Repair complete
Awaiting tenant confirmation

Tenant signs off

Only the tenant can close a case. They confirm the repair is done, or dispute it if they're not satisfied. Either way, every action is recorded.

Export your evidence pack

One click generates a complete PDF with the full case timeline, all messages, photos, and attachments. Ready for tribunal, ombudsman, or your own records.

Evidence Pack
RP-42B-0022_EvidencePack.pdf
Complete timeline · 12 events · 4 attachments
Simple Pricing

Starts at less than
a cup of coffee a day.

3 properties included. Scale as your portfolio grows.

£12
per month + VAT
3 properties included
Unlimited tenant accounts (free)
Repairs & complaints management
Evidence pack exports (PDF + ZIP)
Email & in-app notifications
Cancel anytime

Additional properties: £1.25/month each. Additional users: £1/month each.

Subscribe Now →
How many properties do you manage? 3
£12/month
3 properties included in base price
Built for the UK

Your data is safe.
Your compliance is sorted.

Designed specifically for UK legislation, UK GDPR, and UK tribunal requirements.

UK GDPR Compliant

Full data protection compliance with consent tracking and data export rights.

Encrypted & Secure

JWT authentication, bcrypt hashing, and multi-tenant data isolation as standard.

Tribunal-Ready

Evidence packs formatted for Housing Tribunal and ombudsman proceedings.

UK Hosted

Data stored on UK/EU servers. Consumer Rights Act compliant refund policy.

Frequently Asked Questions

No. Tenant accounts are completely free. You invite them by email and they get their own portal to report issues and track progress. There's no limit on tenant accounts.
Choose your plan and complete payment via Stripe. You'll then create your account, add your properties and tenancies, and invite your tenants. The whole setup takes about 10 minutes.
Yes. Cancel your subscription at any time from your account settings. You'll retain access until the end of your current billing period. UK Consumer Rights Act refund policy applies.
Tracklet is designed primarily for private landlords, but letting agents managing properties on behalf of landlords can use it too. Additional user accounts are available at £1/month each.
Tracklet produces timestamped, append-only evidence trails with complete audit logs. Every action is recorded with the date, time, and user. Evidence packs export as structured PDFs ready for tribunal or ombudsman proceedings.
No download required. Tracklet runs in your browser on any device. Phone, tablet, or desktop. It's also installable as a progressive web app for a native app experience.

Start protecting yourself today.

Set up in 10 minutes. Cancel anytime.

Get Started →